Client Center

Welcome to our client center at Brunswick Animal Hospital in Normal!  Here you will find important information about our hospital policies and other information.

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Patient Arrival Policy

For your protection, and that of others, all cats and small animals, including birds and reptiles,  must be in a travel carrier and properly controlled while in the waiting area or exam rooms.  All dogs must be on leash at all times or in a travel carrier.

Payment Policy 

We require full payment at the time that services are rendered. For your convenience, we accept Visa, Master card, cash and checks.  Our credit card merchant requires an original signature by the cardholder on all credit transactions.  If your pet needs to be brought in by a friend or family member, please make sure that you have established a method of payment.   

Return Policy 

Just like with a human pharmacy, products that have left our hospital cannot be returned.